Terms of service

1. Scope and seller

These terms apply to all orders placed in the online shop roboterwerk.de. Your contractual partner is Roboterwerk GmbH, Haiming 12, 83119 Obing, Germany (contact: info@roboterwerk.de, +49 8624 891864). Any conflicting terms of the customer do not apply.

2. Conclusion of the contract

The presentation of products in the shop is not a binding offer. You add products to the cart, enter your details at checkout, choose shipping and payment and review your order on the summary page. By clicking the order button you submit a binding offer. The contract is concluded with our order confirmation email, which we send immediately after you place your order. You can correct input errors at any time before submitting, using the back function or the cart.

3. Contract languages and contract text

The contract languages are German and English. We store the contract text; you can view your order at any time via the order confirmation or your customer account. With the order confirmation you receive your order details, these terms and the withdrawal information by email. You can access these terms on this page at any time. We have not subscribed to any specific codes of conduct.

4. Personalised products and your details

We produce ID plates and cards according to your details (e.g. e-ID, text lines, uploaded PDF or photo). Please check your entries carefully before submitting, especially the e-ID without the three secret characters after the hyphen. We use your details exactly as entered or uploaded and do not check whether your registration or certificate is valid. For products “with data check” we only check the format of your e-ID: a length of 16 characters (UK operator IDs: 19 characters) and a structure starting with the country code, no secret part after the hyphen and no mix-up with the number on your drone pilot licence. We cannot check whether your registration is valid in this case either. The live preview in the shop is an approximation; lettering and colour of the engraving may differ slightly.

By uploading files you confirm that you are entitled to use them (e.g. your own certificate and a photo of yourself). We reproduce the content of your certificate unchanged and in its original proportions so that your authority's QR code remains readable.

5. Prices and shipping costs

All prices are final prices including statutory VAT. Shipping costs are added and shown in the cart and on the "Shipping and delivery" page. For deliveries outside the EU, import taxes and duties may apply and are payable by the recipient.

6. Payment

You can pay with the payment methods shown at checkout (e.g. credit card, PayPal, Klarna, Apple Pay, Google Pay). Depending on the method, the amount is charged when you order or becomes due under the payment provider's terms.

7. Delivery

We deliver to the countries offered at checkout. Personalised products are produced and shipped within one working day (24 hours), plus the carrier's transit time. Demo drones with batteries are shipped within Germany only.

8. Retention of title

The goods remain our property until paid in full.

9. Right of withdrawal

Consumers have a right of withdrawal as set out in our withdrawal information. There is no right of withdrawal for goods made to your specifications (ID plates with your engraving, cards with your print).

10. Warranty and liability

Statutory warranty rights apply. We are liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulent concealment of a defect, under any guarantee given and under the German Product Liability Act. For slightly negligent breaches of essential contractual obligations, our liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

11. Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, you keep the protection of the mandatory provisions of that country.

12. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.